FAQ

Your Questions Answered

Do you offer financing options?

Yes, we offer financing options through trusted partners, allowing you to make purchases in installments. To learn more about our financing options, please inquire during your consultation, or visit our store for further details.
How do I track my order?

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your delivery. If you have any questions about your order, please feel free to contact us.
How can I care for my jewelry?

To keep your jewelry in top condition, we recommend cleaning it regularly with a soft cloth and avoiding contact with harsh chemicals. For more extensive care, we offer professional jewelry cleaning and maintenance services. Bring your jewelry to us for cleaning, prong checks, and other maintenance needs.
Can I have my jewelry or watch repaired at AMI Diamond?

Absolutely! We offer expert jewelry and watch repair services ath our Scottsdale location. Whether your piece needs resizing, stone replacement, or restoration, our skilled jewelers will handle it with care. Contact us for more information about repair services.
What types of payments do you accept?

We accept all major credit cards, debit cards, and PayPal. For your convenience, we also offer financing options through our trusted partners. All payments are processed securely.
Do you buy or trade jewelry items as well?

Yes, we do offer jewelry purchasing and trade-in services for select fine estate pieces. If you have exquisite estate jewelry, antique pieces, or high-value diamonds and gemstones that you would like to sell or trade, we invite you to schedule a private consultation with our experts. Our team will carefully assess your piece based on factors such as rarity, craftsmanship, condition, and market value. For those looking to upgrade or exchange their jewelry, we also offer trade-in options towards a new acquisition from our collection. To inquire about selling or trading your jewelry, please contact us to arrange an appointment. We ensure a seamless, transparent, and discreet process to provide you with the best possible value.
What is your return policy? How can I return an item?

Our goal is to ensure your complete satisfaction with every purchase. However, if you have any concerns about your purchase, we encourage you to contact us immediately, and our team will work with you to find a suitable solution. For select items, we may offer exchanges or store credit under certain conditions. To inquire about eligibility, please reach out to our customer service team within 14 days of receiving your item. The piece must be in its original, unworn condition, accompanied by all documentation and packaging. To discuss a return or exchange request, please contact us directly at 602-432-2920 or amidiamond@live.com, and we will guide you through the process with the highest level of care and discretion.
How do I contact you and speak to a live agent?

To speak to a live agent, please call us at 602-432-2920 or leave a message at this phone number and someone will get back to you as soon as possible. If you would like to email us instead, please email us at amidiamond@live.com.
Why can't I see the prices of certain items? Is there a way to view those prices?

Certain items in our collection are of exceptional rarity and value, often sourced from prestigious estates. Due to the exclusive nature of these pieces, pricing is available upon request to ensure a personalized experience tailored to our discerning clients. We invite you to book a private appointment to view these exquisite items and discuss pricing details with our experts. This allows us to provide you with a bespoke consultation, ensuring you receive the highest level of service and insight into your desired piece. Please contact us at 602-432-2920 to schedule your exclusive viewing.
What are your business hours? Is an appointment required? How can I book an appointment?

Our business hours is generally from 10-6 PM! However, we do operate by appointment only and currently do not accept walk-ins! To book an appointment, simply call 602-432-2920!
Does your store do walk-ins?

We currently are not accepting walk-ins. AMI Diamonds and Jewelry operates by appointment only to ensure that each customer receives the personalized attention and service they deserve. Whether you're looking for engagement rings, fine estate jewelry, custom designs, or jewelry repairs, we’d be happy to schedule a private consultation for you. To make an appointment, please contact us: Phone: 602-432-2920 Email: amidiamond@live.com
Do you do custom jewelry or wedding rings?

Yes, AMI Diamond specializes in custom jewelry and wedding rings! We work closely with each client to design one-of-a-kind pieces that reflect their style and vision. Whether you're looking for a unique engagement ring, a special wedding band, or a custom jewelry design, our expert jewelers are here to bring your ideas to life! Please call us at 602-432-2920 to book an appointment and bring your vision to life.
Still have a question?

Feel free to reach out to our friendly customer service team at amidiamond@live.com, or give us a call at 602-432-2920. We’re here to help!